When will my order arrive?
Orders are estimated to arrive by October 2021
Last updated: March 18, 2021 14:18
I ordered Plushies and Pins, will they arrive at the same time?
Due to warehouse locations and shipping logistics, your order may arrive in two packages. It is possible that any pins you have ordered may be shipped out in a separate shipment, and may arrive earlier. Any updates will be posted on the Kickstarter page.
Last updated: March 18, 2021 14:21
How big are the plushies?
The Gelatinous Cats are approximately 7 inches wide and 6 inches tall. The Mew Holder is approximately 9 inches wide x 5 inches long x 8 inches tall. This includes the eye stalks. So the main body is smaller than the Gelatnous Cat.
Last updated: March 18, 2021 14:29
When will I be charged for funds collected on Backerkit?
The funds collected on Backerkit will be charged at a later date, usually 30 days before shipping. Around July or August is when I am aiming for. I will keep backers updated with any changes through project updates.
Last updated: March 21, 2021 07:37
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.